December 3, 2023

Magee is a fifth-generation Irish household enterprise with over 150 years’ expertise designing, weaving and tailoring luxurious materials and high-quality clothes primarily based in Donegal City.  The Firm contains manufacturing, wholesale, retail and e-commerce companies and is multi-channel.  We provide life-style collections throughout Males, Ladies, Residence & Equipment by way of our shops in Donegal and Dublin, by way of many unbiased retailers and from our personal web site –

We want to recruit a Buyer Service Assistant to give attention to on-line gross sales and after-sales-service who will present distinctive requirements of customer support.  Based mostly in our Warehouse facility in Donegal City, this can be a various and attention-grabbing function and no two days would be the similar.

Key duties are:-

  • Processing buyer orders and responding to queries from wholesale and net clients by telephone, electronic mail and LiveChat.
  • Coping with net returns, refunds, cancellations, exchanges and collections with the target of changing a return/refund request right into a sale.
  • Organising net and different despatches utilizing varied courier companies.
  • Sending out order confirmations and invoices and organising buyer credit as acceptable.
  • Operating and circulating evaluation experiences on net gross sales utilizing the in-Home software program system.
  • Liaising with the E-Commerce Supervisor on any web-related points, ie lacking imagery or incomplete info.
  • Organising inventory transfers for pictures shoots and requests for transfers between the Magee shops.

Key necessities are:-

  • The flexibility to seek out options to customer support queries that are passable for each the shopper and the corporate and to have the ability to observe all communications from the shopper by way of to a passable conclusion while offering an distinctive normal of customer support.
  • Pc literate with a very good working data of Excel and the flexibility to shortly discover ways to use a wide range of in-Home programs.
  • The flexibility to make use of one’s personal initiative while being an integral a part of a energetic and pleasant Buyer Providers Workforce.
  • Wonderful communications abilities, each verbal and written and a pleasing phone method.
  • Some expertise working in a customer support function.

It is a full-time function providing 39 hours per week, Monday – Friday.  Some extra hours could also be required throughout peak seasons.  Advantages embody aggressive charges of pay, retailer low cost, free parking, a beneficiant workwear allowance and Firm pension scheme after a qualifying interval.

Please submit your cv to Ann Harley – [email protected].  Notice that we’ll solely be responding to shortlisted candidates.

Job Emptiness: Buyer Service Assistant (Net) at Magee Clothes was final modified: September twenty eighth, 2023 by Rachel McLaughlin